Shipping policy
Shipping Policy
At Tea Industries ("we," "us," or "our"), our goal is to deliver our premium healthy iced tea directly to your door efficiently and reliably. This Shipping Policy outlines our shipping practices and procedures to ensure you have a clear understanding of how we handle your orders.
1. Shipping Methods and Costs
- We offer standard shipping for all orders. Shipping costs are calculated based on the weight of the order and the delivery location. Shipping costs will be displayed at checkout before you complete your order.
- For subscription orders, shipping is included in the monthly subscription fee, unless otherwise specified.
2. Order Processing Time
- Orders are processed within 1-5 business days after the order is placed. Business days do not include weekends or public holidays.
- Once your order is processed, you will receive a confirmation email with your shipping details and tracking number.
3. Delivery Times
- Delivery times vary based on the shipping method selected and the delivery address. Standard delivery within Australia typically takes 3-14 business days.
- Please note that delivery times are estimates and can be affected by factors beyond our control, such as weather conditions or postal service delays.
5. Tracking Your Order
- You can track your order using the tracking number provided in your shipping confirmation email.
6. Missing or Damaged Items
- If your order is missing, arrives damaged, or is incorrect, please contact us immediately at sales@tea.industries We will work to resolve the issue as quickly as possible, whether through replacement, return, or refund, according to our Refund Policy.
7. Contact Us
For any questions or concerns regarding your order or our Shipping Policy, please contact us at sales@tea.industries We are here to help ensure your Tea Industries experience is seamless and enjoyable.