Last updated: 23 October 2026
Refund policy
Changed your mind? No problem.
If your order is unopened and you contact us within 3 days of delivery, we're happy to take it back and give you a refund.
Change-of-mind returns
- Email sales@tea.industries within 3 days of your order being delivered, with your name and order details.
- Products must be unopened, unused and in their original packaging (cartons and seals intact).
- Because our products are food and drink, we can't accept opened products for change-of-mind returns, for health and safety reasons.
- For change-of-mind returns, return postage is paid by you. We recommend a tracked service.
- Once we receive and check the return, we'll refund the product price to your original payment method, usually within 5–10 business days.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or not what you ordered, please email sales@tea.industries as soon as possible with your order details and a photo. We'll arrange a replacement or a refund, and we'll cover the cost of returning it. You don't need to have left the product unopened for this.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Terms of service
These terms apply when you use tea.industries or order from Tea Industries Pty Ltd (ABN 76 678 833 611) ("we", "us").
Products and availability
We do our best to show our products, ingredients and prices accurately. Product photos are for illustration and packaging may change from time to time. Products are subject to availability. When a product is sold out you can join our Notify Me list and we'll email you when it's back.
Prices and payment
Prices are in Australian dollars (AUD) and include GST where it applies. Shipping costs are shown before you pay. We may change prices at any time, but a change won't affect an order we've already accepted.
Orders
An order is accepted when we confirm it. We may decline or cancel an order, for example if a product is out of stock or a price was clearly listed in error. If we cancel an order you've paid for, we'll refund you in full.
Shipping and delivery
We deliver within Australia. Orders usually arrive 5–7 business days after ordering; regional and remote areas can take longer. Delivery times are estimates and can be affected by couriers, weather and public holidays. Please make sure your delivery address is correct, as we can't be responsible for orders sent to an address you gave us in error.
Health information
Information on our website is general and isn't medical advice. If you have allergies, diabetes or another health condition, please read the label and check with your doctor or dietitian.
Privacy
We only use your details to process your order, answer your questions and, if you ask us to, let you know when products are back in stock. We don't sell your personal information.
Liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we aren't liable for indirect or consequential loss arising from your use of our website or products.
Governing law
These terms are governed by the laws of Queensland, Australia.
Changes to these terms
We may update this page from time to time. The version shown when you place your order applies to that order.